This company is a global leader in peristaltic and single use bioprocessing solutions, and a diverse portfolio of life sciences and diagnostic products for the pharma, biopharma, healthcare, and environmental markets, launches today. They continue to build on a platform of unique products and expert customer support by expanding the company’s organic product research and development capabilities and acquiring complementary products and companies.
This a 4 month fixed term contract in the first instance.
The successful applicant will provide office support to the customer service team to scan delivery notes, manage the Customer Service mailbox to ensure allocated to correct team.
They will also ensure that all requests are prioritised, organised and processed accurately and on time; within agreed KPI targets at a minimum. Accurately invoice customer orders ensuring invoice gets sent to the customer.
Main Responsibilities
- Ensure active management of Customer Service mailbox throughout the day
- Scan the delivery notes from Suppliers and ensure accurate filing on the shared drive location
- Perform daily invoicing of shipped orders, ensuring copies of invoices are sent to their Customers via email
- Update dates on customer orders and send updates as needed
- Handle the requests of your Sales colleagues
- Communicate any significant complaints to the Customer Service Manager
- Ensure compliance to GDP, ISO 9001 and any other applicable quality standards
Benefits include
- Salary of £18,000 - £20,000 dependant upon experience
- On site off road parking
- Clean and modern offices
- Company Pension
The role will be based at their offices in Stone, Staffordshire. This is easily commutable from Stone, Stafford, Hanley and Stoke on Trent.