The function of the Customer Service department is to liaise with production departments and external service providers to resolve issues and queries on behalf of the customer.
Information and resolutions are to be provided to the customer as quickly as possible, always ensuring any information provided is relevant and accurate.
The Customer Service Executive will work as a member of the Customer Service team for this company, ensuring all customers receive accurate, timely and an excellent service at all times
Your Tasks
- Answering customer queries and enquiries via telephone and e-mail – logging details in the CRM and resolving as per the agreed query resolution process
- General switchboard responsibilities
- Jobs on hold – resolving customer paperwork discrepancies and releasing jobs for processing
- Tracking enquiries – dealing with enquiries for tracked parcels and liaising with relevant vendors
- Customer consumable orders
- Customer reporting
- Preparing data and relevant job sheets for jobs fulfilled through 3rd parties.
- Updating client information in the CRM
- Attending Customer visits/meetings as required
Your Profile
- Responsible attitude
- Ability to make decisions under pressure
- Effective time management and ability to meet deadlines
- Being professional and flexible
- Excellent communication skills both written and oral
- Possess IT skills particularly in Excel and Word
- Ability to use initiative and find solutions to on-going problems
Their Facts
Their mission is to excel in every interaction with their customers. Their values are trust, friendliness, ease of use and our commitment to sustainability.
They offer modern and fair employment conditions