Customer Service Ambassador / Support / Customer Care
Are you tired of your job and looking for a new career? Are you reliable and passionate about delivering excellent customer service? Are you looking to work for a market leading company that represents fantastic brand, outstanding service and where you will feel valued?
Theyhave a fantastic opportunity for an experienced Customer Service Ambassador to join their rapidly growing IT business in vibrant modern offices in Aztec West in Bristol. You will be working in a welcoming and friendly environment, with fantastic training & support, work based perks and rewards, and have excellent career opportunities.
Customer Service Ambassador role involves working with Microsoft Office 365 Small Medium size business customers and assisting them with whatever their queries may be. This can range from talking the customer through setting up their account after they have just purchased the product, to troubleshooting and resolving technical issues they may face while using different parts of Office 365 (full training provided).
Your responsibilities as a Customer Service Ambassador will include:
- Providing a great customer service experience while acting in a professional and understanding manner when liaising with customer’s on the phone or via email.
- The management and progression of any queries assigned to you.
- Seeking consultation from colleagues when unable to find a resolution to a case.
- Undertaking of administrative tasks.
They are looking for an individual who thrives in a customer orientated environment, putting the needs of their customer at the forefront of their mind - a confident communicator and an individual with a natural ability to build a friendly, yet professional rapport.
What they offer
- Salary: £17,000 increasing to £20,000 per annum following successful completion of 3 months’ probation + bonus when working late shifts
- Job Type: Permanent, 37.5h per week, Monday – Friday (+ 1 weekend shift per month)
- Fantastic 4-week training course and ongoing training
- You need to be flexible to work shifts: 8am-4pm, 4pm – 12am, 12am - 8am
- Gym membership
- Free drinks, snacks, fruit etc.
- Pension and healthcare scheme
- Fun, collaborative environment - days out, sports events etc.
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