Shift Pattern: 12-hour evening shift from 7pm to 7am, 4 days on, 4 days off
This award-winning Online Casino business has been leaders in their target markets for 14 years. A 'family-feel' organisation that prioritizes its employees and their ongoing development and well-being, they are looking for a highly motivated, Customer Service specialist to join the team.
Key Responsibilities
- Servicing all inbound contact; predominantly via Web Chat, also using Email and Phone, striving for First Contact Resolution and maximum customer advocacy
- Creating engaging interactions with their customers, developing relationships with 'regulars' and using each and every interaction as an opportunity to promote the best aspects of your engaging personality!
- Playing an active role in customer retention, using knowledge of the business processes to offer suitable rewards and incentives
- X and Upselling customers (to other brands), as and when applicable
The successful candidate will possess
- An engaging personality, someone who will naturally gain rapport with their varied customer base
- A team player, they have a supportive, ‘family’ culture
- Excellent written and verbal customer service and interpersonal skills
- The ability to work under pressure and multi-task during busy periods
- An ability to learn and operate multiple systems
- A minimum of 1 years experience working within a Customer Service capacity
The shift pattern currently available is –
- 12-hour evening shift from 7pm to 7am, 4 days on, 4 days off
They offer
- An excellent basic salary of £22,000 with a bonus of up to £250 per month and regular team incentives
- A competitive pension scheme
- A company-funded healthcare scheme
- Great prospects for career progression.
- Free parking, free fruit, free tea and coffee and lots more besides!
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