Latest jobs

We're sorry, there are currently no jobs that match your search parameters

Back to jobs Customer Service Advisor
  • Crewe, Cheshire
  • £15,000 to £16,500
  • (Permanent)
We're sorry, you can no longer apply for this job.

This company is one of the UK’s leading independent employee benefits and engagement companies offering a professional and innovative solution for clients of all sizes and across all sectors.

Due to their continued growth, they are looking for an enthusiastic Customer Service Advisor to act as a liaison, provide product/service information and resolve emerging queries from their customer accounts.

The ideal candidate will have the following attributes:-
- Proven effective & professional customer service skills
- Ability to work with and support others effectively in a team
- Good personal organisation, administrative and time management skills
- Confident IT skills with a practical understanding of E-mail, CRM Software, Word and Excel
- Good attention to detail
- Good written and verbal communication and active listening skills
- Commitment to Salary Exchange core values

Job role & Key responsibilities
- Ensure excellent customer experience by providing a professional and effective service. This will include dealing with queries from clients, service users, suppliers and internal colleagues on the telephone, by email or in person.
- Ability to manage large amounts of both incoming and outbound calls
- Prioritising and organising workload to ensure exceptional customer service standards are delivered at all times.
- Building sustainable relationships and trust with customer accounts through open and interactive communications
- Take personal ownership to meet personal and customer service team KPI’s, revenue targets and call handling quotas
- Accurately input and retrieve data on the relevant electronic system, in a timely manner and in line with the standard operating procedures
- Maintain confidentiality and compliance with data protection and information security policies at all times.
- Follow all company communication standards, procedures, guidelines and policies at all times
- Use the Customer Record Management system to record, retrieve, cleanse and collate information as required
- Assist with the lifecycle of employer benefit schemes including set up, ongoing administrative duties
- Handle customer complaints, providing appropriate solutions and alternatives within the agreed time limits taking personal responsibility for resolution.
- Go the extra mile to engage clients, service users, partners, suppliers and internal colleagues

Run by a team of employee benefits and communications specialists, this company has a wealth of experience in providing a range of technical solutions to over 8,000 clients.
This company are not just another ‘benefits’ company or a traditional ‘flex’ provider. They pride themselves in offering a service that they believe is completely different.

Their Core Values
• Always provide outstanding Customer Service
• Take Personal Responsibility in everything we do
• Strive for Continuous Improvement in everything we do
• Passionate about Excellent Communications