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Back to jobs Customer Service Advisor
  • Leeds, West Yorkshire
  • £15,000 to £17,500
  • (Permanent)
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This company is an IT specialist with almost 30 years’ experience supplying products, services and leading-edge IT solutions to the public sector and some of the largest UK businesses. During these years of trading they have consistently pioneered the latest technology to drive efficiencies and deliver measurable savings.

The purpose of this position is to provide support for their business units to transact, manage and facilitate ordering and invoicing of their customers. Through not only reacting to requests driven from the Service Desk, business units, account managers and customers, but also anticipating issues and problems and planning or communicating accordingly. This role also provides general telephony and admin services particularly to the Leeds office.

Key Tasks:
- Order processing
- Raising queries on orders and forwarding to sales managers
- Dealing with customer requests for ETA's on orders as appropriate
- Taking details of any invoice queries from customers
- Processing collections of returned goods for customers and suppliers
- Sorting and posting out Invoices to customers - Copy invoices
- Carepacks - emailing to customers - customer queries
- Processing credits
- Creating manual invoices + credits
- Electronic invoicing
- Creating new customer accounts
- Customer accounts updates/address changes
- Scanning delivery notes to p/drive
- Back order report for internal sales
- Updating Non Conformance database
- As a key value of all activities, consider customer services and the business as a whole by:
- Identifying opportunities to improve services or offerings
- Promoting consistency amongst the Admin Team
- Ensuring records are managed efficiently to enable timely billing

Desired Skills and Abilities:

- Experience in MS Office tools, such as Outlook, Word and Excel
- Comfortable with Database Systems
- Ability to work within multiple collaborative teams
- Excellent Verbal and written Communication skills
- Ability to organise resources and plan to meet contract driven SLA’s
- Display exceptional follow-through, personal drive and the desire to make a difference.
- Familiarity of the IT industry and Public Sector organisations also helpful

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