This role requires an organised and customer focused personality to take responsibility for the entry and ongoing management of New Build residential orders.
You will have to ensure that everything is in place to be able to deliver goods on time and to provide excellent customer service to encourage repeat business.
Job Responsibilities:
- Ensure that all project orders are in line with current quotations and parts list and all information is available for the commencement of projects
- Ensure all necessary paperwork is in place.
- Identify individual site / customer requirements and ensure that these are maintained throughout the duration of the project
- Ensure that delivery restrictions are understood and that they delivery in accordance with customer requirements
- Take responsibility for liaising with accounts department to resolve any invoice queries
- Monitor and manage the order book pertaining to team orders.
- Actively seek project schedule dates from customers to ensure a smooth delivery process.
- Undertake any other reasonable duty as required by your manager.
- Build and maintain a rapport with key customers.
Qualifications, Skills & Experience:
- Excellent telephone manner and communication skills
- Experience of dealing with customers
- Ability to co-ordinate projects
- Good commercial awareness skills
- The ability to make decisions under-pressure
- The ability to multi-task and work in a fast paced environment
- Excel knowledge preferable along with a good standard of word and outlook