An opportunity has arisen to join a friendly Customer Service team within a growing IT support company, based in the centre of Southampton.
This is a fixed term contract for Maternity Leave cover. The position is part time - 20 hours per week.
The successful candidate will ideally have some general office experience. They will require a good telephone manner and the ability to learn and undertake a variety of administrative tasks. They should be fully proficient in using Office software such as Word, Excel and Outlook, but do not require detailed IT knowledge. Full training will be provided.
Duties will include:
- Telephone answering
- Logging tickets onto a database
- Call-backs to customers to keep them advised of progress
- A range of administrative tasks which will include the use of Excel, Word and web-based portals.
Required Skills:
- Strong focus on customer service
- Good communication skills
- Team player
- Ability to work on own initiative
- Organised
- Ability to learn new processes
The salary quoted is a Full Time Equivalent salary. For 20 hours per week, the actual salary will be £8000 per annum.