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Back to jobs Customer Service Adviser - Call Centre
  • Hemel Hempstead
  • £20,000 to £22,000
  • (Permanent)
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Working Hours
- 37.5 per week.
- Monday to Friday between 7am - 6pm on a shift basis.
- Once a month Saturday between the hours of 8am and 12pm.

1 year call centre experience preferred.

Are you ambitious with an aptitude for customer care?
This company is one of UK’s top providers of temporary workers and vehicle hire and are going from strength to strength. Due to this continued success they are currently looking to recruit a passionate and enthusiastic customer service adviser to join their team based in the Maylands Business park in Hemel Hempstead.

This is a truly diverse and exciting role, where you will be tasked on providing efficient and excellent customer service to blue chip clients on all interactions with the company from making enquiries about their service, through to ensuring that the hires are completed to the satisfaction of their clients. You will also get an opportunity to control the work flow coming into the team.

As a customer service adviser no two days will be the same, your duties will include taking inbound and making outbound calls, working on their bespoke web system, carrying out administrative tasks, handling complaints as appropriate and dealing with any other customer enquiries.

You must have
- Experience of working within a call centre environment dealing with demanding customers over the phone
- Excellent listening skills and be a clear communicator, both written and verbal.
- The ability to expresses your opinions, information and key points of an argument clearly.
- Computer literate with the ability to talk, think and type at the same time
- Strong numerical skills and analytical skills
- Ability to work with detail and complete all tasks to a high standard.

You will be
- Passionate about customer service
- Calm under pressure
- Team player
- Professional
- Approachable and personable
- Personal drive and initiative
- Determined and persistent

They want applicants who enjoy working in a busy fast paced environment, a positive attitude, a strong work ethic and a passion for excellence. In return, you'll become part of a team that will nurture your personal development in a fun and dynamic environment, receive a great benefit package and get the opportunity to work in a modern office environment with on-site facilities.