This company is looking for a Customer Service Administrator who shares their passion for providing an unrivalled experience for their customers. They offer a competitive salary based on skills, experience and qualifications plus an annual profit related bonus. This is a full-time role based within their UK Customer Service team at their global headquarters in Burnley; 08.30 am – 17.00 pm Monday to Friday (with an early finish Friday initiative).
They have focused on design excellence and differentiation throughout their 33-year history – winning two Queen’s Awards for Innovation and Export achievements, Lancashire Business of the Year 2017 and many more. They offer exclusive printed and woven contract fabrics to the international Hospitality, Healthcare and Workspace markets.
Supporting their staff and suppliers is key to their success, and through constant innovation, a high-performance culture and exemplary customer service, they are proud of their legacy as an ambitious, market leading company who continues to expand and flourish.
The Role – To administer sales orders and enquiries, providing customer service support.
- Acting as the primary point of contact for orders and co-ordination of customer service.
- Order and sample processing, monitoring of orders, stocks and print dates and advising customers accordingly.
- Accurate recording of price agreements or service agreements pertaining to individual customers.
- Resolving problems to the satisfaction of both parties, or to escalate accordingly.
- Extending administrative support to the Business Development Managers when required.
The ideal candidate -
- Office administration and customer service experience.
- Ability to prioritise, multi-task and have attention to detail.
- Evidence of excellent interpersonal and communication skills and a confident telephone manner.
- Positive attitude and a team player, but also able to work under own initiative and demonstrate a sound business acumen.
Benefits - Working with us means that you’ll be working within a team environment who enjoy the following benefits.
- Early finish Fridays – finish at 15.00 pm providing you swap your 1-hour lunch breaks for half hour lunch breaks on 4 out of the 5 working days.
- 22 holidays a year plus 8 bank holidays, which increases based on length of service.
- Annual Profit related bonus scheme.
- Free on-site car parking.
- Proactive training and development opportunities.
- Regular social events.
- They pride themselves in their employee engagement, with their score for May 2018 being over 85%.
- Their commitment to continual improvement and growth, and an adherence to their key principles provides excellent opportunity for growth and development for those who also strive for excellence.
The Selection Process - Successful candidates will be invited to complete a short set of application questions prior to their 1st interview. We value diversity and are proud to be an equal opportunities employer.