Customer Service Admin Support - Sheffield, UK
As a member of this company's Customer Services team, you are responsible for answering Customer Service query’s and administrative duties in line with agreed Departmental targets. It is your job to ensure that all customers who have the need to contact their Department are left with a positive impression of the company.
You will be responsible for resolving queries as quickly and efficiently as possible. In this rapidly growing Industry, you will also need to have a positive attitude to change and proactively contribute to the Department and wider business goals.
Skills & Experience
- Experience in a customer service/ administrative role, preferably in a similar field.
- You will have experience of working in what can be a highly pressurised service centre environment.
- You will be used to working on your own initiative and as part of a team.
- You will be self-motivated and have the ability to work in a methodical manner.
- You will be IT literate and comfortable with using the internet to source information.
- Ideally you will have a knowledge of bikes and / or willingness to learn.
- Your attention to detail and positive attitude will be key to your success. You must be professional, have excellent interpersonal skills and able to liaise with a variety of people at all levels.
Responsibilities
To take care of our customers by offering guidance and support, enabling them to make an informed purchase whilst maximising sales potential. Providing first call resolution to any queries or questions they may have. Offering a quality service at all times.
Key Tasks- Customer Service
- Key daily administration duties to support the Customer service team
- To provide unrivalled levels of customer service to our customers
- Respond to written customer correspondence in the form of e-mail or ticket
- Follow up customer queries and complaints within agreed timescales
- Liaise with internal departments to determine delivery dates.
- Liaise with delivery agents regarding deliveries and collections
- Submit all documentation to delivery agents where a claim is required and collate information
- Liaise with warehouse operatives regarding dispatch and order statuses
- Investigate missing items and orders in line with company policy
- Follow up repairs and queries with Warranty Team
- Process refunds in line with Company policies
- Escalate recurring issues to Team Leader or Manager
- Pro-actively respond to customer issues with a view to providing immediate resolution
- Deliver on promises ensuring full customer satisfaction is achieved on every contact
- Support on incoming calls at busy times
Company Policy
- To be aware of and to promote the company’s missions and aims
- To ensure all company policies are strictly adhered to
Health and Safety
- To comply with all Health and Safety Policies
Other
- To be involved in other activities as required by management from time to time