Latest jobs

Junior Technical Project Manager

  • London, England
  • £30,000 to £35,000
Advertised 11 hours ago

Technical Development Manager

  • London, England
  • £70,000 to £75,000
Advertised 11 hours ago

Telesales Executive

  • Brighouse, West Yorkshire
  • £18,000 to £26,000
Advertised 14 hours ago

Sales Agent

  • Brighouse, West Yorkshire
  • £18,000 to £26,000
Advertised 14 hours ago

Support Worker for Nights - West Chiltington

  • Pulborough, Horsham
  • £114.5 to £126.5
Advertised 18 hours ago

Office Administrator / Receptionist

  • Wakefield, West Yorkshire
  • £21,500 to £22,500
Advertised 18 hours ago

Sales and Business Coordinator - Graduate Role

  • London, England
  • £22,000 to £25,000
Advertised 20 hours ago

Contracts Manager - Operations / Site Manager

  • Birmingham, West Midlands
  • £40,000 to £50,000
Advertised 1 day ago

Finance Controller

  • Derby, South Derbyshire
  • £60,000 to £65,000
Advertised 1 day ago

Office Assistant - Russian Speaking

  • London, England
  • £20,000 to £26,000
Advertised 1 day ago

Associate - Russian Speaking

  • London, England
  • £25,000 to £50,000
Advertised 1 day ago

Global NOC Supervisor

  • Sheffield, South Yorkshire
  • £37,500 to £42,500
Advertised 1 day ago

Public Affairs and Policy Executive

  • Crawley, West Sussex
  • £30,000 to £36,000
Advertised 1 day ago

Information Systems Project Manager

  • Lancaster, City of Lancaster
  • £39,739 to £50,296
Advertised 1 day ago

Project Administrator

  • Cheadle, Stockport
  • £17,000 to £20,000
Advertised 1 day ago
Back to jobs Customer Service/1st Line Support Technician
  • Leicester, Leicestershire
  • £19,700 to £23,000
  • (Permanent)
We're sorry, you can no longer apply for this job.

This company is a leading B2B eCommerce platform powering manufacturing, distribution, and service businesses worldwide. This is an opportunity to work for a SaaS B2B eCommerce platform company based in the heart of Leicester, with offices in the US & Asia serving customers globally.

Working with multinationals and SMEs is an excellent opportunity to be part of a fast-growing company with an international reach. Join a team of over 110 eCommerce specialists in their recently refurbished Leicester city centre offices. As a certified partner for SAP, Microsoft Dynamics, they provide specialist B2B eCommerce solutions using their platform. A great time to join this fast-growing business working with clients and projects all over the world.

The normal working day is between 08:30 and 17:00. In the coming months to help cover shifts as required between 07:00 & 22:00, whether by Mobile phone or in the office

Key Roles & Responsibilities – Specific Customer Service Helpdesk Tasks...
- Respond to Initial calls within 1 hour
- Initial fault finding & escalation to second line (Training Given)
- Provide 1st Line technical support & response to issues raised via e-mail or phone from colleagues or clients
- Accurately log all calls and actions within the Helpdesk support program
- Accurately identify Issues covered by a support contract and any non-contract support requests
- Supply client quotes promptly to customers and progress as required
- Report to Senior team job completion for any paid work so that the invoice can be raised
- Managing entries & data input to the customer support Software for service contacts
- Work with colleagues to ensure that the Helpdesk phones and e-mail are always covered
- Help with all Helpdesk administration and any reasonable tasks as requested by your Manager
- Assisting with Helpdesk improvements and procedures
- Assist Projects with 'Go-Live' support
- Assisting with non-helpdesk admin tasks
- Maintenance of personal task processes and keep up to date
- Adherence to ISO standards set out
- Adherence to the company's quality procedures
- Work within agreed SLA's
- Maintaining & building professional relationships with both external and internal customers

About you...
- Ambitious, conscientious and organised, you will be the customers' first point of contact via e-mail, phone, social media & live chat. Using your considerable written & oral communications skills, you will confidently respond to all enquiries in a timely & commercial manner

Key skills & experience required for this role...
- Excellent communication skills
- Ability to organise multiple simultaneous customer contacts often to tight deadlines
- Previous customer service experience in a digital/online environment would be good
- Ability to work on own initiative and as part of a team

Education and Experience
- GCSE or equivalent
- Customer service: 1 year (advantageous but not essential)