Job Title: Customer Relations Officer
Reports To: Complaints Manager
Salary: Dependent on experience
This is an exciting opportunity to join a short-term finance business based in Essex who employ over 150 staff.
Main Purpose of the Role:
To be part of the complaints team, helping in the resolution of customer concerns and complaints. The department continues to look at ways to introduce new routines and practices that will support the right outcome for our customers. This would require energetic and innovative people to help in the development of the department.
Main Duties and Responsibilities:
- To ensure that the customer is treated fairly throughout the complaints process
- To ensure that all complaints are handled in a professional manner, and are in line with regulatory and internal processes and guidelines
- To thoroughly investigate complaints and identify the root cause and best outcome
- Managing your workload ensuring ad-hoc duties such as filing and tracking is organised and up to date
- To collate and maintain information
- Speak to external customers and businesses including the Financial Ombudsman
This is a summary of the role and the employee is expected to undertake additional ad-hoc duties as and when necessary to fulfil the needs of the business.
Person Specification /Skills/Education and Attributes:
The ideal candidate will be adaptable, self-motivated, and possess excellent customer service skills to ensure a high quality of service is maintained. Successful candidates will also have:
- GCSE grade C or above in English and Maths
- Excellent verbal and written communication skills
- Strong Customer Service Focus
- Excellent Telephone Manner
- Well motivated and proactive with the ability to work without supervision
- A team player who can demonstrate initiative
- High attention to detail
- Approachable, empathetic and considerate
- Strong knowledge of Microsoft Office (Excel and Word)
- Strong organisational skills
- Experience of working within the financial services sector with familiarity with the FSA/FCA is desirable but not essential
- Candidates who are degree-educated are of high interest
All applicants should have a valid work permit to be considered.
This role requires a DBS check.
To apply, please send your CV via the "Apply now" button below.
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