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Back to jobs Customer Engagement Executive
  • London, England
  • £25,000 to £28,000
  • (Permanent)
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This company is the essential global news network, delivering fast, unbiased news from every corner of the world to all media platforms and formats. Founded in 1846, the network today is the most trusted source of independent news and information. On any given day, more than half the world's population sees news from this network..

They invite applications for the position of Customer Engagement Executive based at their office in London.

This is an exciting opportunity to join an ambitious business in a growing and dynamic part of their frontline customer-facing team, working with the Head of Customer Engagement to help deliver their ongoing customer engagement strategy.

Key Responsibilities:

- Develop a comprehensive understanding of their customers and markets. This includes key competitors, challenges and offerings;
- Manage and deliver international onboarding and training programmes - managing prospects and customers - ensuring they receive the training and welcome programme that best suits their requirements (whether in-person or remotely via webinars);
- Be the expert on their products, initiatives, and delivery platforms – enabling you to train internal staff and customers as per the engagement plan;
- Manage the development and updates of all supporting training documentation (company backgrounders, scripts, FAQs, etc.) as and when appropriate;
- Create and manage an e-learning toolset (videos, online calendar of workshops focusing on key subjects) across the business ensuring that the customer always has access to educational tools and resources;
- Capture and record customer-sourced insights and measurements, and work with the Head of Engagement on proactive engagement strategies;
- Input and assist with expanding trial management programmes aiding improved lead to customer conversions;
- Assist with implementation of new initiatives that are created to strengthen engagement strategies;
- Assist with customer migrations on a case by case basis and be part of the project team.

Training:

As they have access to a levy fund, there will be an opportunity to undertake formal training in relation to the role.

Essential Criteria:

- Excellent communication skills (oral and written);
- Customer and quality-oriented focus;
- Enthusiasm for the task in hand;
- A positive, proactive, well-organised person;
- Must be fluent in English. Additional languages would be appreciated;
- Excellent knowledge of all Microsoft Office programs;
- Ability to work well in a team environment.

All applicants must be able to work in the UK or be able to gain permission to work in the UK.

The closing date for applications is Monday 3rd September 2018.