Full time vacancies available for Customer Care Advisors at an Outsourcing Company based in Bury, Greater Manchester.
SALARY/HOURLY RATE
Starting at £7.05 per hour (£13,748 per annum, pro rata). Increasing to £7.50 (£14,625 per annum, pro rata) following a successful 3-month probation period
HOURS
37.5 hours per week
Office hours available but could be subject to change.
You will be required to be flexible with your hours as we operate 24/7/365.
SKILLS
Essential skills are:
- English and Maths GCSE minimum grade C or equivalent
- Excellent written and verbal communication skills
- Excellent typing/keyboard skills
Preferred qualities:
- Previous customer care experience
THE ROLE
As a Customer Care Advisor you would be responsible for answering customer queries for one of their Clients via Webchat (think MSN but for customers), Social Media, Email and Telephone. Current vacancies are available on Campaigns dealing with parcel delivery and security. Being one-to-many on digital platforms, you’d be chatting with several customers at once. But don’t worry, they wouldn’t throw you in the deep end - the number of contacts would depend on your level of training.
They firmly believe in a happy team, and they work hard to make sure that every advisor feels secure in their role. You’ll be trained with other new starters, so you’ll never be lonely. This role is a fantastic step into an exciting, rapidly expanding company. Prove to them how hard you’ll graft and you’re set! If you’d like to find out more about the role, they would love to hear from you!
ABOUT THE COMPANY
The Company specialises in creating bespoke customer experience solutions that are omnichannel, multilingual and available 24/7/365. They work with a range of traditional and digital channels, including telephony, email, SMS, Twitter, Facebook, Instagram, webchat, TrustPilot, Amazon and eBay.
They operate on an industry-leading, cost-per-contact model that maximises cost-efficiency without losing quality. They are data-driven and focus their energies on creating a better customer experience by monitoring customer satisfaction with benchmarks like Net Brand Sentiment and Net Promoter Score. They bring it all together into one, cohesive, cost-effective contact centre that puts the customer first.