The company was established in the 1950’s by the best known cutlery designer in this country, often referred to as 'the cutlery king'. Their modern cutlery is designed and manufactured to exceptional standards, employing many hand processes to achieve its perfectionist finish.
The Role
They are seeking a committed, enthusiastic individual to join their small, friendly team based at their busy Head Office in Hathersage, near Sheffield. This is an exciting opportunity to join a well established business with an international reputation for quality.
This role will primarily assist with the account administration and sales of their world famous cutlery to contract and trade customers worldwide. You will be expected to quickly acquire expert knowledge of the brand and products to help develop both existing and new accounts.
This is an excellent opportunity to work in a key role in a rapidly growing area of the business. Responsibilities will include:
- Support the Cutlery Accounts Manager in growing and protecting the business
- Building and maintaining business relationships with UK and Internationally based customers
- Processing and dispatching customer orders
- The administration of customer accounts
- Responding to new and existing customer enquiries and queries
- Maintaining adequate stock levels of cutlery within their shops
- Liaising effectively with team members and other key departments
- Maintaining a high level of product knowledge
- The administration and working of trade shows, both in the UK and overseas
- Providing an exceptional level of customer service at all times
Skills Required
You will need to
- Be literate and numerate with good IT skills
- Be accurate with a high level of attention to detail
- Be able to quickly acquire and retain knowledge of their products and business
- Be commercially focused and passionate about customer service
- Be able to multitask and quickly switch attention from one subject matter to another
- Have strong teamworking skills
- Be a highly organised self-starter with excellent time management skills
- Be friendly and outgoing, able to forge new and build good working relationships with customers and colleagues
- Have an interest in modern design and aesthetics
Previous sales experience would be an advantage as well as knowledge of Sage accounting software or similar for Sales Ledger management but training will be given.
Hours:
40 hours per week, worked 9am – 5.30pm Mon-Fri
On occasion, you will be expected to work outside these hours for trade shows and special events but advance notice would be given.