Latest jobs

We're sorry, there are currently no jobs that match your search parameters

Back to jobs Customer Account Executive
  • Birmingham, West Midlands
  • £20,000 to £22,000
  • (Permanent)
We're sorry, you can no longer apply for this job.

This company are a world wide logistics provider, whose business is built on a service-based philosophy. Due to expansion they now require a Customer Account Executive to join their busy friendly team.

You will be working to provide customer service and account management support to both internal & external customers.

Required Skills & Attributes:

- Computer literate
- Good team player
- Good written & verbal presentation skills
- Excellent communication skills
- Professional, helpful & proactive manner
- Maths & English GCSE (or equivalent)
- Energetic & Enthusiastic
- Excellent customer service skills
- General geographical knowledge
- Interest in Logistics and Transport
- Ability to work on own initiative.
- Excellent time management & organisational skills

General Responsibilities:

- Responding to quotation requests via telephone and email
- Dealing with customers via telephone & email to book deliveries & keeping them up to date with progress
- Dealing with queries from customers, rectifying & keeping both the customer & management team fully up to date on progress
- Maintain & achieve agreed customer service levels, providing feedback to sales functions & your line manager where required
- Liaising with accounts & transport to set up new customer accounts
- Creating rate card and proposals for customers
- Creating customer KPI reports, feedback & suggesting changes where required.
- Maintaining and managing current customers to expand our service offering to them
- Representing the company in a professional, helpful and proactive manner to all potential, new and current customers
- Visiting customers, organising and setting up systems training and supporting where required.

They offer:
- Continuous support and training
- 20 days holidays + bank holidays
- Employee benefit scheme - discounts on mobile phones, vouchers, etc
- Fun, friendly, supportive atmosphere

The company is based in Bordesley Green, Birmingham. The working hours are 8.30am - 5.30pm, Monday to Friday.