This is an opportunity to join the world’s leading botanic gardens, at the forefront of plant and fungal science, a UNESCO World Heritage Site and a major visitor attraction.
They want a world where plants and fungi are understood, valued and conserved – because their lives depend on them.
They use the power of their science and the rich diversity of their gardens and collections to provide knowledge, inspiration and understanding of why plants and fungi matter to everyone.
The foundation relies heavily on the provision of high quality systems to support decisions on fundraising strategy, ambition and operations.
Joining the established CRM technical team team, this post will assist in providing a high quality CRM service to the Organisation for which sits at the core of their Fundraising and Membership schemes.
Key Responsibilities
- Manage the CRM Service management process to ensure all requests and problems are addressed in a timely fashion. Ensure any changes to the process are fully documented;
- Become fully conversant in the CRM system to be able to provide a high level of satisfaction to internal customers support, maintenance, and development;
- Key team member of the team that will deliver CRM improvement projects including being a champion of the system;
- Use current and gained skills to structure SQL queries to respond to Foundation’s data needs. Execute previously built queries to fulfil regular fulfilment and reporting needs;
- Become conversant in data compliance issues that relate to a fundraising organisation and, working in the broader Business Services Team, build the capability to ensure adherence and communicate issues to the wider Organisation.
Essential Experience & Skills
- Understanding of CRM systems and related data;
- Good knowledge of Outlook, Access & Excel Office applications;
- Knowledge of MS SQL;
- Exposure to supporting and administering a database system;
- Good interpersonal and communication skills, verbal and written;
- Organised, able to manage conflicting priorities;
- Experience of working as part of a team;
- High degree of personal initiative with an enthusiastic and positive approach;
- Ability to digest information and pass on in plain language;
- Able to work as a team player.
They offer a fantastic range of benefits including a broad range of Learning and Development opportunities, with access to the Civil Service training cirriculum, generous annual leave entitlement for new starters, family friendly policies, a choice of competitive pensions and flexible benefits scheme.
If you are interested in this position, please apply now.
They are committed to equality of opportunity and welcome applications from all sections of the community. They guarantee to interview all disabled applicants who meet the essential criteria for the post.