This firm of financial and business advisors who, due to their vast expansion, are now currently recruiting for an experienced credit controller. The individual required will be experienced, professional, committed and enthusiastic whilst maintaining and delivering our three key values of honesty, integrity and loyalty.
They are looking for a dynamic, energetic proactive credit controller who has the ambition and drive for success. Someone who can demonstrate a willingness to not only take the role to the next level but show they are keen on progressing in an expanding market leader.
What the role involves:
- Responsible for the management of the UK debt profile PPI Aged Debt Que.
- Support role, working across the business to resolve payment disputes, prevent e-billing invoice rejections and minimise cash flow impact.
- Responsible for the chasing and collection of payments relating to unpaid PPI Commission Fees.
- Ensuring that collections activity is maintained and regularly updated, with commentary in line with established best practices.
- Attend one to one and credit control team meetings to discuss outstanding issues and collection performance.
- Liaise with the clients on a daily basis to resolve queries by telephone and in writing.
- Liaise with the Billing controller regarding credit notes, re-issued invoices and cash allocations.
- Liaise with clients to provide accurate payment allocation details within a specified time frame
- Generation and issue of reminder letters.
- Also perform other Credit Control related duties as and when required by the business.
- Ensure that all activities and duties are carried out in full compliance with our regulatory requires and internal policies
What they are looking for:
- Experience and understanding of best practice techniques for credit control, preferably in a PPI environment (but not essential).
- Understanding of client and stakeholder needs.
- Ability to develop processes and best practices.
- Ability to work under pressure, deal with tight deadlines and demonstrates flexibility.
- Organised and methodical approach to work.
- Ability to complete set tasks with minimal supervision.
- Strong communications skills (both oral and written), the ability to communicate orally or in writing, confident telephone manner, tactful and diplomatic when under pressurised situations.
- Team player – the ability to work co-operatively and flexibly with other team members.
- Good level of IT skills, notably Excel.
Hours of work and Salary
Working Hours:
Operational Hours to cover are Monday to Friday 09:00-19:00, with one hour provided for lunch.
(the business will expect an ongoing level of commitment from staff to work overtime as and when the business requires the need for this. This is to ensure that business and personal targets are achieved)
Salary:
Starting salary of £16,000, which on successful completion of 6-month probation period rises to £19,000