The role of Compliant Assistant requires great attention to detail and excellent communication skills both written and verbal.
The Company
This company is the world’s market leader in the highly specialised area of probate debt recovery. Their continued expansion creates significant opportunities for promotion in a variety of roles and our excellent training means that you will have the necessary skills to progress.
Responsibilities
- Day to day management of complaints including, logging, referring, investigating and responding in writing to the complainant
- Assisting with second line defence checks including customer journey reviews, QA monitoring and internal audits including policy reviews
- Writing reports and organising remedial actions from 2nd line checks and follow up actions
- Completing and analysing the information within TCF dashboards and reporting data and trends
- Compiling compliance / regulatory reports for internal and external stakeholders
- Other compliance related project work as required from time to time
- Providing feedback, coaching and compliance training as required
- Conducting trend analysis of compliance related issues
- Assisting the Head of Legal & Compliance with the weekly complaints report
- Attending client audits to discuss results of 2nd line audits, complaints and trends
- To support the business with regulatory questions and queries as they arise
Other Skills, Knowledge and Abilities
- Clear and concise written and spoken communication skills
- Flexible and ability to prioritise workload according to challenging deadlines
- Ability to work well under pressure in a highly regulated environment
- Ability to provide and receive constructive feedback
- Ability to engage with stakeholders at all levels
- Analyse information, conduct trend analysis and report findings
- A compassionate and mature approach
- Ability to make confident decisions
Education and Experience Essential
- Experience of responding to customer complaints or queries in writing and managing a caseload of complaints in a FCA or other regulated environment
- Experience of analysing data and presenting results in written reports
- Demonstrating the ability to manage your time effectively and prioritise tasks
- GCSE Grade ‘C’ or above in English Language
- Computer literate
Preferred but not essential:
- Undertaking Compliance Monitoring or 2nd Line of defence checks
- Working in a Compliance department within the Consumer Credit industry or Financial Services industry
- Writing reports to clients and internal stakeholders
- Conducting trend analysis
- Educated to degree level or equivalent
What's in it for you?
- Secure reserved car parking space and excellent transport links
- 31 days holidays per year including 8 bank holidays
- Healthcare Scheme*
- Company pension plan*
- Life Assurance*
- Salary Sacrifice Schemes*
- Various discounts and other incentives*
*Qualifying period applies