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Complaints Handler

  • Sevenoaks, Kent
  • £20,000 to £23,000
  • Permanent / Full-Time
  • Advertised 161 days ago

A Complaints Handler is required to join a successful fast growing Fintech consumer lending business with 200 staff based in the UK. They are the market leader in their sector, with fantastic modern office and a great working environment.

This role is part of a growing team that ensures timely and accurate administration of any complaints to the company including liaison with the company’s introducers and customers and with the Financial Ombudsman Service by telephone and by correspondence, ensuring accuracy and compliance with the company’s processes and procedures.

- Investigate complaints in accordance with company complaints procedure
- Liaise between customer and external agencies to obtain resolution
- Research root causes of complaints
- Liaise between company and Regulator
- Contact customers by telephone and correspondence
- Ensure regulatory responses are issued correctly and on time
- Present the company in a professional and confidential manner at all times
- Must be able to reliably commute to office

Rota shift working based on 8-8 Weekdays and 9-5 Saturdays, Sundays & Bank Holidays (day in lieu earned for working them)


- Continuous support and ongoing training
- Excellent progression and career development within the company
- Support for courses and personal development
- 25 days holidays + bank holidays and a day off for your birthday
- Subsidised gym membership
- Private medical insurance after probation
- Life insurance
- Childcare Vouchers
- Cycle to work scheme

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