This Company is one of the world’s leading specialists in the design and manufacture of mechanical seals and support systems. Our vision is to be the world leading reliability company; our aim is to consistently exceed expectations; and our customer promise is simple: to give such exceptional service that they need never consider an alternative source of supply.
Working as part of a dedicated commercial team the job holder will be responsible for the account management of a portfolio of global customers.
Some of the duties that will be involved in this role are as follows;
1. As account manager, ensure that all your customer orders and enquiries are actioned effectively and efficiently in line with the Companies Customer Service Standards and Sales Order/ Contract Review Procedures.
2. Working with the engineering department, co-ordinate the quoting and processing of customer specific seals and support systems, relaying technical information and ensuring health and safety caveats are highlighted.
3. Assist in the compilation of project bids for large end user and OEM customers such as refineries etc working with internal departments including technical, design, legal and business assurance.
4. If problems arise, ensure that prompt and effective corrective action is taken to ensure a satisfactory conclusion is reached for all parties as soon as possible.
5. Actively participate in training opportunities to develop product and process knowledge
6. Support customer visits to head office including site tours and potential evening meals where appropriate.
7. As part of the wider commercial team, provide support to despatch administration and reception teams when required.
N.B this list is not exhaustive, the job holder is required to carry out reasonable tasks within his/her level of skill and ability.