An opportunity is now available to work in the heart of their busy Commercial Department providing first class customer service to a portfolio of customers and will be based at their global headquarters.
- The role:
- Direct responsibility for coordinating a list of UK and overseas customers to provide exceptional customer service at all times.
- Ensure that all customer orders and enquiries are actioned promptly providing feedback to customers on expected ship dates, quotes and any other enquiries raised to maintain exceptional customer service
- Participate in project work when required, communicating technical details between colleagues and customers to maintain exceptional customer service
- Ensure that if problems arise, prompt and effective corrective action is taken to ensure a satisfactory conclusion is reached for all parties
- Actively participate in ensuring company performance measures are met, in particular those related to service levels
- Provide cover for the reception area when required dealing with visitors face to face presenting a professional environment at all times.
Essential
- GCSE Grade C+ in Maths and English (or equivalent)
- Excellent interpersonal skills
- Excellent communicator both written and oral
- Professional telephone manner
- Ability to work under pressure and to tight timescales
- IT Literate
- Competent in the use of MS Office packages
- Experience of working in an office environment
- Experience of administration duties
- Experience within a customer facing role
- Desire to provide exceptional customer service
- Eager to assist in the continuous improvement of the organisation
- Ability to promote, embrace and manage change
- Contribute to a happy working environment
- Effective communicator
- Ability to demonstrate self-motivation
Desirable
- NVQ Level 2 in Business Administration
- Competent in the use of CS3 / Sage
- Working knowledge of export
- Knowledge of a foreign language would be a bonus, particularly in Spanish
- Experience of working in a busy commercial environment