This is an opportunity to join a leading wholesale distributor of fire safety equipment, serving the Fire Trade nationally. With over 40 years of experience in the industry and a passionate team to work with, they aim to become the supplier of choice. This role is pivotal in the fulfilment of this vision.
Their customers need, and deserve, the best in support and service. In this challenging and interesting role you will be working closely with their customers helping to ensure they have what they need, when they need it.
You will provide essential telephone and face-to-face support to customers, maintain excellent relationships and handle and process incoming sales orders and enquiries. Main duties will include:
- Providing a reliable and positive telephone support to customers
- Receiving incoming sales orders and enquiries by telephone, email or fax, or from verbal instructions, enter details onto ERP system
- Discussing discrepancies with customers
- Handling customer queries and complaints and follow through to satisfactory resolution
- Tracking and monitoring order progress
- Assisting Sales Team as required
- Keeping CRM system updated and accurate
It is expected that you will be able to provide evidence of experience in a similar position. The ability to communicate clearly, confidently and competently on the telephone is essential. This is a ‘front line’ role and to their customers, you are their contact-point and they will expect you to understand them, to help them and, if there is a problem, to fix it immediately.
Detailed knowledge of their products, customer pricing and stock availability are key attributes you will be expected to possess and full training will be provided.
In this interesting and demanding role you will work alongside their Sales, Marketing, Finance and Operations Teams and act as co-ordinator and communicator. The ability to remain calm and confident under pressure is most important.
You will need to demonstrate competence with electronic communication and customer records management together with accuracy in data entry.