Client Administrator for a Learning & Development Consultancy
This leading professional training provider is looking for an experienced and ambitious client administrator to support them in providing Learning and Development solutions to existing clients and to support projects for new clients.
About The Consultancy
They have been training people for a long time – since 1926, in more than 40 countries. They have helped thousands of businesses improve.
They pride themselves on understanding the challenges their clients face; they offer training that gets real results fast.
They offer best-in-class learning solutions from classroom and blended training to virtual classrooms and a complete range of digital learning options.
About the role
This is a key role to help them provide world class customer service. They are looking for someone with the skills, experience and commitment to join their existing team and help them provide the quality and continuous improvement to wow their customers new and old.
This is a full-time position. Based in their Bracknell office.
Responsibilities include:
- Receive and handle all forms of client enquiry, quickly, courteously and with a positive and professional manner.
- Produce high quality Word, PowerPoint and Excel documents for both clients and internal use.
- Set up e-learning and social learning pathways for their clients including launching and tracking their diagnostic tools such as 360 feedback reports etc.
- Strictly follow the sales to invoice process and provide accurate and timely management information.
- Provide administration support for key accounts including: planning and liaison for programmes with Account Manager and client.
- Keeping accurate, up to date documentation for account planning, management information provision and in line with their policies and procedures.
- Liaise with suppliers in order to schedule client work logistics and finance
- Have knowledge of products/project strands/clients and be responsible for sharing knowledge as appropriate.
- Ensure course evaluations are issued/collated and reported
- Responsible for ensuring training folders, materials, exercises and course materials build lists are produced and updated in accordance to their knowledge management process.
- Ensure all necessary materials distributed in a timely and cost effective manner.
- Coordinate the writing of new training programmes and material with associate trainers to ensure consistent format.
Skills and experience
- Enthusiastic, professional & courteous with clients & colleagues, able to work under pressure
- Gets things done, is positive, has drive and seeks continuous improvement
- Excellent verbal, written and communication skills to portray confidence, trust and professionalism
- Excellent MS Office capability
Please submit applications by Friday 9th June & Interviews will be 15th & 16th June