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Back to jobs Claims Handler
  • Cannock, Staffordshire
  • £17,000 to £25,000
  • (Permanent)
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This is an opportunity to join one of the leading employers in the area. Good rates of pay with excellent bonus scheme, enjoyable working environment with chill down areas and facilities. Plenty of planned activities for things such as charity and sporting events.

They are looking for claims handlers, with excellent telephone communication skills and specific knowledge in flooring, to join the team. Every position they recruit for is an opportunity for them to enhance their culture and environment. The level of service they deliver to their customers is directly related to the quality of their people – so they take the art of recruiting the best very seriously.

Whilst they will recruit and train up the right candidates, who can display a positive and outgoing personality with good personal communication skills. The following would be helpful but not necessary…….

Requirements of Flooring Claims Handlers
- Experience in retail
- Customer Service experience
- Telephone skills/Call centre experience
- Target Driven
- Ability to multitask
- Team player

Responsibilities of Flooring Claims Handlers
- To handle insurance claims for their clients and to meet strict Service Levels Agreements as per contractual obligations ensuring a positive experience for each customer.
- To manage a minimum amount of claims a day or as set by your line Manager.
- To read and understand the contents of the Insurers instruction fully, paying particular attention to excess, VAT, single article limits, policy limits and specific instructions.
- Liaising with the Insurance Company where there is insufficient information to proceed.
- To accurately validate replacement goods on a like for like specification using digital validation and network of direct procurement in-conjunction with commodity expertise ensuring we are selecting the most cost effective solution for customers and clients expectations.