This firm of financial and business advisors who, due to their vast expansion, are now currently recruiting for claims advisors, who take pride in placing customers at the heart of everything they do.. The individual required will be experienced, professional, committed and enthusiastic whilst maintaining and delivering their three key values of honesty, integrity and loyalty.
The claims advisor will be responsible and accountable for providing an outstanding customer journey to not only their prospective and new customers, but also our existing customer base. The advisors role is to be their customer’s champion during their full claims process, ensuring that the customer’s account is regularly updated and their cases are handled in a timely, accurate and efficient manner. The ideal candidate will have a genuine passion and commitment to ensuring that their customers at the heart of everything that they do, and who will thrive in a busy and challenging environment.
What the role involves:
- Doing whatever it takes to ensure that the customer has a great experience.
- Starting their clients’ claims by submitting them to the relevant lenders.
- Ensure and maintain the highest quality of customer service is provided at all times.
- Expediting your customer’s cases in line with not only their own guidelines, but also with various financial institutions parameters.
- Providing a first point of resolution service to their customers in a professional manner.
- Be a customers service ambassador / champion by treating all customers with respect and maintain professionalism at all times
- Display empathy and understanding for each individual scenario
- Carry out general ad hoc duties as requested by the team leader
What they are looking for:
- A truly customer orientated individual who loves delivering the highest standards of service.
- A positive attitude, encouraging and supporting others at all times
- Excellent interpersonal, communication and influencing skills
- Strong verbal and written communication skills
- Identifies and acts on opportunities to continually improve the customer experience
- Highly organised, logical and methodical approach to work
- Experience of dealing with a high workload and prioritising accordingly
- Working to tight deadlines whilst dealing with competing priorities
- The ability to apply knowledge and sound judgement where applicable
- A professional and credible approach to all tasks given
- Minimum of 1-2 years back office/customer service environment experience is essential.
Hours of work and Salary:
Working Hours:
Monday to Friday 09:00-1700, with one hour provided for lunch. (the business will expect an ongoing level of commitment from staff to work overtime as and when the business requires the need for this. This is to ensure business and personal targets are achieved.
Salary:
Starting salary of £16,000, which on successful completion of 6-month probation period rises to £19,000