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Back to jobs Call Centre Agent - MOT & Repair Garage
  • Aldershot, Hampshire
  • £22,000 to £25,000
  • (Permanent)
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This is an opportunity to join a leading car repair and MOT centre multiple group in the South East, with over 20 branches.

This is a new role within the company. They seek a highly experienced call centre person who will easily establish and help develop this job.

The company ethos is first class customer service and this job is to support the branches to help achieve this objective. The role will achieve this in two ways;

1. Telephone Booking
- Answer branch overflow calls from customers and manage their requests.
- If the customer requires a service or MOT, books their requirement into the branch electronic diary.
2. Follow up calls
- Contact customers with outstanding repairs or advisories from an earlier MOT.
- Call customers to remind and book them in for annual services or repairs advised through our 'Vehicle Health Check' process.
- Contact previous MOT customers prior to MOT due date.

Proof of selling skills capability is critical and having previous experience in the automotive field would be helpful, but not essential. As this is a new role, it's an exciting opportunity for the right person to help shape it, working closely with senior management on how it can evolve & develop, based on customer feedback.

Salary

Basic starting salary of £22,000-25,000, plus bonus based on sales/booking achievement giving an OTE of circa £30,000.

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