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Back to jobs Call Centre Agent - Dutch Speaking
  • Chiswick, London
  • £20,000 to £23,000
  • (Permanent)
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Have an opportunity to work for a well-being company, that stays true to their original vision. With their steadfast commitment to essential oil purity, they have inspired millions of people everywhere to experience nature's gifts of wellness, to create abundance as members, and to discover new opportunities for lifelong transformations.

You will be working with European Distributors, primarily those based in the Dutch speaking markets, providing excellent customer service via phone, email and face-to-face contact and ensuring inquiries are dealt with in a prompt and professional manner. This role will also cover the English-speaking markets.

They offer an achievable bonus system where you could earn an additional 10% per annum. Their focus is on your development!

Key Responsibilities:

- Communicate with all customers (English and Dutch) by phone, e-mail, or in person and provide excellent and accurate service to their requests.
- Make sure standards are met or exceeded for customer service levels.
- Show a high level of professionalism with excellent verbal and written skills.
- Identify problems with member accounts and/or orders and solve them accordingly.
- Keep constant communication with your Manager by reporting issues on behalf of the Leaders.
- Travel to assigned region to attend conventions, training sessions and meetings, on an as needed basis and as directed by management.
- Other tasks as assigned by the Customer Service Team Leader

Qualifications and Skills

Person Specification:

- Native level Dutch and English communication skills (both written and verbal)
- Fluent English communication skills (both written and verbal) previous experience working in a customer service/call centre environment.
- Strong customer focus and professional approach.
- Excellent ability to demonstrate innovation and good judgment/problem solving skills when making decisions.
- Ability to work effectively as part of a team.
- Ability to learn new systems and processes.
- Works well under pressure and to tight deadlines in order to meet customer needs.
- Positive "can do" attitude.

Benefits:

- Competitive salary + bonus
- Childcare vouchers
- Generous pension scheme
- Generous hols package
- Excellent internal company benefits
- Healthcare plan (Cash Plan)