Latest jobs

We're sorry, there are currently no jobs that match your search parameters

Back to jobs Call Analyst - French Speaking
  • Nottingham, Nottinghamshire
  • Salary negotiable
  • (Permanent)
We're sorry, you can no longer apply for this job.

French Speaking Helpdesk Call Analyst

Voulez-vous travailler pour un Service Helpdesk Informatique renommé?

Parlez-vous couramment le Français? Notre équipe parle plusieurs langues et 40% d’entre eux sont bilingues.

Nous cherchons à recruiter des analystes pour rejoindre notre équipe sympathique au coeur de Nottingham.

This company is looking for French speaking Helpdesk Call Analysts to support their clients who are based throughout various countries. You will be part of their busy Helpdesk team based at their Head Office in Nottingham.

Where will you be working?

You will be working in their busy open plan office in Nottingham city centre.

What will they ask you to do?

Working with their team of experienced Analysts you will be the first point of contact for the users of their Help Desk. You will be answering incoming calls and emails in English and French, providing support to their high profile retail clients and ensuring all issues are followed through to resolution.

Working within an ITIL and ISO20000 environment you will be providing a first class professional and friendly service to ensure they continue to enhance their reputation and strive to be the best.

The role is a full time position and the working hours are on a day shift rota, which incorporates working every one in three weekends.

You will be provided with the training and support required to help you develop your career within IT.

Is this the role for me?

If you can answer “Yes” to the following questions then, this role shall be of interest to you.

- Worked in a fast paced Help Desk/Support Centre and/or Retail environment?
- Target driven with excellent customer service skills?
- Have the ability to communicate well via the telephone to those with varying levels of IT experience?
- Have the ability to work under pressure and thrive on a challenge?
- Enjoy taking ownership to achieve a successful resolution?
- Fluent in French?