Business Systems Helpdesk Analyst
Helpdesk Analyst - Sussex -
This global leader in their field is looking for a helpdesk analyst to join their Systems Implementation and Support team.
They are currently rolling out a major new business system across the group with plans for phase 2 of the implementation in place.
The successful candidate can expect to work on a variety of projects, including business system implementations, upgrades, user support and software testing.
Responsibilities:
- Investigating and analysing issues.
- Prioritising, escalating issues and maintaining issue records.
- Troubleshooting and resolving customer issues, where necessary, liaising with internal IS and Technical teams and external software providers.
Required skills:
- Previous experience in supporting IT solutions and applications.
- Excellent verbal and written communication skills.
- Ability to communicate with customers at all organisational levels.
- Be polite, punctual and professional.
- Strong analytical and problem-solving skills.
- Be very willing to learn new skills and acquire new knowledge.
Technical skills required:
- Possess basic IT knowledge (MS Windows, MS Office).
- Have knowledge of relational database design. Knowledge of SQL is a bonus.
- Exposure to project management methodologies eg Prince 2
- Knowledge of Microsoft SQL Server Reporting Services (desirable)
- Having an existing knowledge of manufacturing industry and ERP (Preferably Epicor) architecture is desirable
Other skills/experience
- Experience of implementing and supporting production systems, complying with structured change-control procedures
- Prepared to travel both in the UK and occasionally abroad. - A driving licence is required.
- Must be able to work in a small team.
- Must be proactive.