This company is currently looking to recruit an Application Support Analyst who will be responsible for providing technical support and technical solutions across all production Payment Processing Applications. This is a great opportunity for somebody with 2nd and 3rd line Application host support experience to become involved in their expanding Payments Processing business.
Role Summary;
- Manage and resolve incident tickets assigned to the 2nd line support team
- Support Major Incident Management
- Plan and support of Release and Change Management activities in to production environments
- Support Problem Management and root cause analysis
- Responsible for application housekeeping and maintenance tasks
- Become a SME on supported systems, applications and services
- Production and update of service documentation
- Support PCI compliance
- Support Disaster Recovery activities
- Partake in 24/7 on-call rota
- Provide training, knowledge transfer and ongoing support for 1st line support staff
What they offer:
Their Application Support Analysts are currently split across their Sheffield and Welwyn Garden City offices, providing opportunity to be based in and work from either office or others of their UK offices. Whichever office you are based in you will be part of a progressive and expanding team of Payments professionals. On top of the competitive salary, their benefits include; generous pension contributions, private healthcare, annual health checks and a cycle work scheme.
Qualifications
Experience, Skill and Qualifications:
- Knowledge of Payments industry and associated systems
- Previous experience within a Payments testing and / or application support environment
- Previous experience supporting or administering any of the following applications:
o ACI Postilion
o Lusis Tango
o NCR Authentic
- Experiencing working in Windows and / or Linux OS environments
- Experience with MSSQL (writing queries, setup and management of maintenance task, administering of database etc)
Candidate Requirements:
- Team player
- Fast learner and adaptable
- Strong problem solving skills
- Customer focused with proven customer service skills
- Good attention to detail
- A desire to learn and progress in a demanding environment
- Knowledge of ITIL framework desired but not essential