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Back to jobs Application 2nd Line Support Analyst - Payments Processing
  • Sheffield, South Yorkshire
  • Competitive salary
  • (Permanent)
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Application 2nd Line Support Analyst – Payments Processing

This is an opportunity to join a global Fintech business providing community based networks and processing solutions to the Payments Industry.

They are currently looking to recruit an Application Support Analyst who will be responsible for providing technical support and technical solutions across all production Payment Processing Applications.

This is a great opportunity for somebody with 1st and 2nd line Application support experience to become involved in their expanding Payments Processing business.

Job Summary:
- Manage and resolve incident tickets assigned to the 2nd line support team
- Support Major Incident Management
- Plan and support of Release and Change Management activities in to production environments
- Support Problem Management and root cause analysis
- Responsible for application housekeeping and maintenance tasks
- Become a SME on supported systems, applications and services
- Production and update of service documentation
- Support PCI compliance
- Support Disaster Recovery activities
- Partake in 24/7 on-call rota
- Provide training, knowledge transfer and ongoing support for 1st line support staff

Experience, Skill and Qualifications:
- Knowledge of Payments industry and systems
- Previous experience within a Payments testing and / or application support environment
- Previous experience supporting or administering any of the following applications:

o ACI Postilion
o Lusis Tango
o NCR Authentic

- Experiencing working in Windows and / or Linux OS environments
- Experience with MSSQL (writing queries, setup and management of maintenance task, trouble shooting, administering of database etc)

Candidate Requirements:
- Team player
- Fast learner and adaptable
- Strong problem solving skills
- Customer focused with proven customer service skills
- Good attention to detail
- A desire to learn and progress in a demanding environment
- Knowledge of ITIL framework desired but not essential

What they offer:
Their Payments Processing Application 2nd line support analysts are split across their Sheffield and Welwyn Garden City offices, providing opportunity to be based in and work from either office. Whichever office you are based in you will be part of a progressive and expanding team of Payments professionals.

Some of the benefits include;

- Optional Healthcare cover
- Generous Pension Contributions
- 25 days holiday plus 8 Bank Holidays (made pro-rata for part-time or shift workers)
- Death in Service Benefit
- Free on-site Parking

And much more…

When you press apply, you will then immediately receive an email with a link to the employers career page. Only applicants who follow the link and complete the application form will be considered for this position