An Administrator - (Vehicle Contracts & Customer Services) is required to join a leading Vehicle Contract Hire & Leasing Broker, est. 1998.
Specialising in and offering businesses & private individuals finance solutions for their vehicle requirements.
The successful candidate will join the Admin/Customer Services Team, working within their busy & challenging “Call Centre” style office, ensuring timely, efficient & accurate administrative support is provided.
SKILLS REQUIRED:
Ability to work to tight deadlines & under pressure
Effective organisational & planning skills
Proven Customer Service experience
Accurate data inputting skills
Proven Telephone skills
Able to quickly build rapport & good working relationships with clients, suppliers & colleagues
Ability & enthusiasm to be a team player in a very busy Admin/Customer Service Department
Friendly , obliging & approachable personality
Ability to take ownership and plan own workload
Ability to multi task & work accurately at speed
Computer literate with accurate and speedy keyboard skills
Experienced using Microsoft Word, Excel & Outlook
Experience of handling high volumes of calls in a busy, multitasking environment.
Able to demonstrate Commitment, Reliability & Flexibility
Knowledge of FCA compliance & procedures is advantageous.
KEY RESPONSIBILITIES:
Operating all in house administration systems
Ensuring that all work is dealt with in accordance with compliance, company procedures, guidelines & deadlines
Ensuring that all administration systems (both written and electronically) are maintained & updated correctly.
Resolution of client/supplier queries/concerns
General customer correspondence
To provide support to other team members as and when required
Telephone call/enquiry taking
Accurate data entry of sales proposals & client information
Raising of Vehicle Orders via the in house system
Confidential information vetting in line with Data Protection
Vehicle Specification Checking
Finance Documentation raising & handling
Completion of various company forms
Managing ,co-ordinating & arranging the successful delivery of vehicles
Regular client, funder & dealer liaison
General office duties such as dealing with a high volume of emails, faxing, filing & photocopying.
Ensuring Company & FCA (Financial Conduct Authority) procedures are implemented, followed & adhered to.
Would best suit individual from motor industry such as a Car Dealership, Insurance Broker or from Financial Services background.
QUALIFICATIONS:
Minimum GCSE/A*-C in Maths & English or equivalent.
Industry Training including AML and DPA Regulations, Introduction to Consumer Credit Regulations, a sound understanding of the FCA and industry regulations would be advantageous but training will be provided.
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