Monday –Friday 9am-5.30pm Alternate Saturdays 8.30am -1.30pm
**Salary negotiable based on experience**
Dealing with general calls and administration duties, taking specific ownership on private customer calls, Ariston manufacturers and one small housing association, follow up on recommendations issue quotes, order parts, collect payment and prepare jobs for invoicing.
Working with Gas Team Leader on bookings on all Gas Safety Checks, ensuring follow through, updating spreadsheet, creating reports and quotes updating spreadsheets, ensuring allocations are achievable (logistically and time efficiently).
General day to day administration work as follows;
- KPI reporting
- Referring for new boilers
- Ordering best price parts and raising purchase orders
- Reporting on recalls
- Assessing where supervisory visits are required
- Reporting immediately on receipt of warning notice/ safe guarding issues
- Responding to all email requests based on priority
- Keeping residents updated
- Dealing with suppliers
- Requesting orders for chargeable items
- Preparing jobs for invoicing
- Allocating best “fit” engineer/s
- Closing down jobs on system
- Liaising with Surveyors and arranging joint visits
Duties to:
- handle in/outbound telephone/email enquiries professionally and efficiently
- ensure that procedures are followed
- deal with any complaints when required and bring to the attention of the appropriate Manager any escalated complaints
- deal with any paperwork required and support the accounts department.
- deal with general administration duties
- book, allocate and organise work for operatives.
- liaise with suppliers, operatives, customers/clients and other office staff.
- attend regular update meetings to discuss contract performance & raise any issues.
- create and update any existing excel spreadsheets
- monitor and oversee all daily services ensuring they are allocated to relevant engineers
- investigate service appointments that have had repeat visits and highlight to Manager as and when necessary
- manage engineers daily workload, ensuring engineers are in the correct locations with correct amount of daily work
- update their bespoke software with correct job notes relating to queries
- be flexible and help out with other areas when colleagues are busy or absent
- Any other duties as and when required in order to meet the needs of the business
- To communicate and check engineers work from the previous day to ensure all jobs are closed down
As a team player, you’ll need the following skills and experience:
- Excellent command of the spoken and written English Language
- Be a quick learner, fast and efficient with good organisational skills
- The ability to work under pressure and to deadlines
- Attention to detail with good computer skills including excel
- Customer service experience is essential
- Prioritisation and time management of own work.
- Manage and respond efficiently to Clients queries via email or telephone