Are you an experienced administrator? Good communicator, work well under pressure? Enjoy a fast paced, busy sales environment? Able to turn work around speedily & multitask? Then you may be just what this company is looking for!
This company is a Wolverhampton (Bilbrook) based Vehicle Contract Hire & Leasing Finance Broker offering businesses & private individuals finance solutions for their vehicle requirements. You will join the Admin/Customer Services Team, working within their busy & challenging “Call Centre” style office, ensuring timely, efficient & accurate administrative support is provided, raising & coordinating vehicle finance contracts for their customers and offering a first class service to both existing & new customers. Being a natural relationship builder with Inbound Sales experience & some Outbound Sales experience would be advantageous
Skills Required:
- Ability to multi task & work accurately at speed
- Ability to work to tight deadlines & under pressure
- Proven Customer Service experience
- Accurate data inputting skills at speed
- Excellent Telephone skills
- Ability to take ownership, prioritise & plan own workload
- Experience of handling high volumes of calls in a busy, multitasking environment
- Confidence to successfully resolve queries or problems
- Computer literate with accurate & speedy keyboard skills
- Able to quickly build rapport & good working relationships with clients, suppliers & colleagues
- Ability & enthusiasm to be a team player in a very busy Admin/Customer Service Department
- Friendly, obliging & approachable personality but also resilient & confident
- Ability to demonstrate Commitment, Reliability & job Flexibility
Key Responsibilities:
- Operating & updating in house administration system
- Ensuring that all work is dealt with in accordance with compliance, company procedures, guidelines & deadlines
- Ensuring that all records (both written and electronically) are maintained & updated correctly.
- Confident Resolution of client/supplier queries/concerns
- General customer correspondence (email/written)
- To provide support to other team members as & when required
- Telephone call/enquiry taking
- Finance Documentation raising & handling
- General office duties such as dealing with a high volume of emails, faxing, filing & photocopying.
- Ensuring Company, FCA (Financial Conduct Authority) & BVRLA regulations & procedures are implemented, followed & adhered to.
Salary negotiable for right person.
Qualifications
- Minimum GCSE/A*-C in Maths & English or equivalent. Industry
- Training including AML and DPA Regulations, Introduction to Consumer Credit Regulations
- A sound understanding of the FCA and industry regulations including regulated sales would be advantageous but training will be provided.