Launched in 2012, this company is transforming the mortgage industry through innovation and cutting-edge technology.
They are building a great brand synonymous with great customer service, ease and transparency. Simple, fast, honest and no misinformation.
Their team is super-smart, ambitious, collaborative and friendly. They work hard, play hard and learn fast. This is a great opportunity to help steer, shape and mould their business.
Are you excited? Come and make your home at this company
Requirements
The Role
The successful candidate will be responsible for, but not limited to:
- Understanding their products and service; being the customers' friendly and reassuring guide, steering them to every resource available to become transaction-ready
- A key player on the front line of their brand, answering questions and routing enquiries via live chat, email, SMS and phone
- Helping define how the whole team experiences and serves the customer - you are the voice of the customer
- Assisting in making their tone of voice consistent throughout the entire journey and across the whole team
- Serving and anticipating the customers' whole experience
The Candidate
- A patient and empathetic listener, with confidence in your knowledge and skills
- Experience in customer support is not essential but, you'll need to enjoy talking to people on a daily basis and be excited by the prospect of helping them
- Excited by problem solving and you take pride in your work
- Comfortable using technology, keen and quick to learn
- Resourceful and proactive thinker, not afraid to suggest new things and challenge the status quo
- You're proud of your communication skills, command of English and grammar, and your typing speed
- Excited about working at the company
And Finally ….
Benefits:
- Competitive salary
- Career development, coaching and training
- Vitality Healthcare
- Contributory pension scheme
- Free onsite parking