This company prides themselves on their creative and scalable solutions. From cloud to connectivity to collaboration, they develop and support a spectrum of bespoke, cutting edge tech across a broad range of industries. Founded in 2006, they continue to grow and innovate. At the end of the day, they love modern tech and they love making their customers happy.
What it’s like to work here
They love what they do and embrace constant change, even if that means breaking their own mould (especially when it means they get to tinker with new toys!)
They are a diverse bunch with many different backgrounds, interests and perspectives.They believe this is what makes us strong as a team and ultimately successful.
Their HQ is in one of Manchester’s newest buildings, No.1 Spinningfields. It’s a vibrant office with plenty of break out areas so you can find your ideal work environment, whether that’s at a desk or on a sofa. They even have a barista on site for all your re-fuelling needs.
If you consider yourself a doer, an eager learner and you are kind and thoughtful in everything you do, then they could be a great fit and they want to hear from you.
Your role
As an Administration Assistant, you will assisting in a variety of back office tasks and occasionally front line tasks. You will assist with the running of operations, general office administration duties, and helping other areas of the business when required.
Your role will involve:
- Providing general administrative support to all departments, with particular focus in the Sales and Provisioning teams
- Maintaining supplier and product information on internal database system (Salesforce)
- Providing reception cover and logging relevant information onto the internal help-desk system when necessary
- Managing incoming and outgoing mail
- Managing supplies including stationery for office use
- Involvement in ad hoc internal projects as necessary
- Compliance with internal policies and procedures
What they need from you
Customer Service
- Highly customer centric with a passion for providing excellence in customer service
- Polite, clear and pleasant telephone manner with an ability to convey a smile over the telephone
- Preferable - experience of working within a busy customer service environment in a technical service provider role
Skills and Experience
- Experienced and confident administrator
- Strong attention to detail and organisation skills
- Experience with Salesforce or similar CRM system advantageous
- Ability to prioritise work load efficiently without compromising on quality
- Ability to question existing processes and provide input to improve where necessary
- Ability to work as part of a close-knit team. Confident and with the ability to interact with other members of the team as well as senior management
- Positive, motivated and enthusiastic approach
- Proficient in the use of Microsoft Office