The role involves working as part of a team in our admin department. The ideal candidate will have experience of working within an office environment, have a confident telephone manner, good attention to detail, and be familiar with standard office software packages such as Word, Excel and Sage 50.
The job will involve liaising with customers, overseas suppliers and shipping agents as well as members of the engineering and sales teams. Attention to detail and good communication skills are essential to this position. Experience of working with imports would be an advantage.
The vacancy is with a leading supplier of Inkjet and Laser coding machines based in Whitchurch, Shropshire. The job will be based in their Head Office at this location.
Key Responsibilities
- Process customer orders and input details onto computer system (Sage 50)
- Ensure customer orders are processed correctly, dispatched on time and that customers are notified of any delays/issues
- Place purchase orders for equipment and liaise with suppliers as necessary
- Process imports of equipment
- Obtain quotes/timescales for shipping and advise customers accordingly
- Liaise with shipping agents to ensure imports arrive on time and have the correct documentation
- When goods arrive, deliver purchase orders into stock system
- Liaise with sales and engineering teams to ensure to enable planning of installations
- Invoice customers for sales and services liaising with the engineers and sales team as required
- Dispatch samples to customers
- Assist the export department when necessary to ensure orders are delivered to overseas customers
- Answer telephone, take customer enquiries/orders
- Reply to customer Email enquiries, or forward to relevant staff where appropriate
- Ensure customers continue to receive excellent customer service
- Liaise with production department to ensure accurate information is passed between the office and works in a timely manner
- Keep work area clean and tidy
- Other duties as required
Skills, Qualifications & Experience Required
- Experience of working within an admin-based office environment
- Good attention to detail
- Confident telephone manner
- Ability to liaise directly with both customers and suppliers
- Familiarity with Microsoft Word and Excel
- Experience of using Sage 50 or similar order processing system
- Good standard of numeracy
- Good written/spoken English
- To be adaptable and flexible in approach to work
- Work efficiently as part of a small team
- Ability to work unsupervised