This company is looking to recruit an Account Manager.
About You
The right candidate for this role will be self-motivated and outcome-focused. You will be passionate about helping clients to understand their business goals and form strategies to achieve them. You should be able to demonstrate: -
- A tenacious attitude for uncovering the underlying needs of the client’s business
- Clear communication skills and the ability to articulate basic and complex digital marketing principles
- A proven track record of building relationships and the ability to identify and maximise opportunities for account growth
- Initiative to identify challenges and use your available resources to achieve the best outcome for your clients
- The ability to work alone and as part of a team when required
Main Responsibilities
The following is a list of the main tasks this job role will handle, but is by no means an exhaustive list and may be varied from time to time:-
- Actively increasing the clients monthly/annual spend by identifying opportunities to sell additional services and products where appropriate
- Establishing an understanding of the client’s website and wider marketing objectives
- Building and maintaining a high level relationship with their clients based on the level of service they are contracted for
Handling the day-to-day management of client accounts, including:-
- Scheduling and conducting review meetings with clients, including documenting and sending minutes the same day. These reviews will be held remotely or in person at their client’s offices
- Set up work requests for clients based on the outcomes of these reviews
- Discussing changes to client’s websites and advising on best practice approaches (but not actually doing the technical work)
- Advising clients on how to get the best out of their website (e.g. marketing campaigns and techniques)
Required Skills
Applicants must have the following experience:-
- Experience of best practice in web marketing and strategy
- Experience of Search Engine Optimisation (SEO) and Search Engine Marketing (SEM)
- Knowledge of Paid Search (PPC) and Social Media
- Sales experience
- Confidence in talking to clients in detail about digital products and services available to them
- Excellent phone manner and be happy dealing with people on the phone
- Happy making outbound calls to clients who may be in need of some TLC, or conducting face to face meetings
- Good keyboard and IT skills
- Must be familiar with Mac operating systems and MS Office/Email/Internet
- Ability to multi-task and take ownership of your client’s projects and requests
- Self motivation and a desire to learn
- Clean driving license
Salary & Benefits
- Dependent on experience but expected to be in the range of £26,000 - £30,000 – plus performance related bonus
- 25 days holiday + 8 bank holidays
- Contributory Pension (3% matched scheme)
- Cycle to Work scheme
- 2 paid days charity work allowance per year
Closing Date for Applications - 5pm on Monday 21 January 2019