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Back to jobs Account Manager
  • Bristol, South West England
  • £26,000 to £30,000
  • (Permanent)
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This company is looking to recruit an Account Manager.

Main Responsibilities
The following is a list of the main tasks this job role will handle, but is by no means an exhaustive list and may be varied from time to time:-
- Actively increasing the clients monthly/annual spend by identifying opportunities to sell additional services and products where appropriate
- Establishing an understanding of the client’s website and wider marketing objectives
- Building and maintaining a high level relationship with their clients based on the level of service they are contracted for
- Handling the day-to-day management of client accounts, including:-
o scheduling and conducting review meetings with clients, including documenting and sending minutes the same day. These reviews will be held remotely or in person at our client’s offices
o set up work requests for clients based on the outcomes of these reviews
o discussing changes to client’s websites and advising on best practice approaches (but not actually doing the technical work)
o advising clients on how to get the best out of their website (e.g. marketing campaigns and techniques)

Required Skills
Applicants must have the following experience:-
- Experience of best practice in web marketing and strategy
- Experience of Search Engine Optimisation (SEO) and Search Engine Marketing (SEM)
- Knowledge of Paid Search (PPC) and Social Media
- Sales experience
- Confidence in talking to clients in detail about digital products and services available to them
- Excellent phone manner and be happy dealing with people on the phone
- Happy making outbound calls to clients who may be in need of some TLC, or conducting face to face meetings
- Good keyboard and IT skills
- Must be familiar with Microsoft Windows or Mac operating systems and MS Office/Email/Internet
- Excellent organisational, project and time-management skills
- Ability to multi-task and take ownership of your client’s projects and requests
-Self motivation and a desire to learn
- Clean driving license

Desirable Skills
Experience with/of the following is desirable:-
- An understanding of the legal market and services provided by lawyers/solicitors
- SuiteCRM or another CRM system
- Own car (ideally) for client visits. Otherwise one can be hired
- Previous account management experience

Salary & Benefits
- Dependent on experience but expected to be in the range of £26,000 - £30,000 – plus performance related bonus
- 25 days holiday + 8 bank holidays
- Contributory Pension (3% matched scheme)
- Cycle to Work scheme
- 2 paid days charity work allowance per year

Location
Royal London Buildings, 42-46 Baldwin Street, Bristol, BS1 1PN or another office in central Bristol should we ever move.

Hours of Work
- Monday to Friday.
- 37.5 hours per week.
- 9.00am to 5.30pm (unless otherwise agreed).
- As part of the role you will be expected to travel to clients’ offices from time to time; sometimes this may involve out of hours travel.