A leading law firm in Bromley, on the South London/Kent border. Established in 1889, they have come a long way and today they are a modern, progressive firm in a state of continual growth.
With teams specialising in the major areas of law they have a loyal client base which is ever growing.
They understand the importance of their people; the practice has been accredited by Investors in People since 2005, which is recognised across the world as a mark of excellence in ‘putting people first’. The practice also ranks as a Legal 500 firm, is listed in the reputable Chambers Guides, is Lexcel accredited and a member of the Law Society’s Conveyancing Quality Scheme and Wills & Inheritance Quality Scheme. To top all of that, they have also received accreditation for their staff engagement levels with a place in the Best Companies ‘Ones to Watch’ list.
You are :
Highly organised and understand the importance of attention to detail, with experience in telephone-based collections.
You’re naturally organised, can prioritise effectively . You have the ability to work to deadlines and targets
You have great communication skills, both on the telephone and in writing,
You have:
- Experience of working in a regulated environment with knowledge of FCA guidelines and TCF
- At least 6 month's experience of collecting debt
- Experience of working in a target-driven environment
- A confident calm telephone manner
- A good eye for detail
- GCSE’s standard grade A-C in Mathematics and English (or equivalent)
- Familiarity with Data Protection Act compliance requirements
You will:
Work in their friendly, open-plan office in a large team recovering sums owed to their clients by telephone and in writing. This involves, amongst other things, contacting debtors to seek repayment, exploring affordable and responsible repayment options and communicating with their clients to decide on appropriate action where debtors do not respond to initial contact.
You will have client contact and work to targets.
The team works on a rota basis in shifts of 7 hours each day, Monday - Friday (either 8am-4pm, 9am-5pm or 10am-6pm). Please note that shifts may, in the near future, need to include 11am - 7pm and 12 Midday - 8pm shifts or the occasional Saturday.
This law firm is committed to equality of opportunity and welcomes applications from all sections of the community.
They will offer an automatic interview to candidates who meet the minimum requirements for the role and have a disability under the Equality Act 2010.
Successful applicants are required to undergo a Basic Disclosure for unspent convictions, Adverse Financial Check, ID check and 3-year Work History Check