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Back to jobs 2nd Line IT Support Engineer - Sofia, Bulgaria
  • London, England
  • £25,000 to £30,000
  • (Permanent)
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This is an opportunity to join a growing IT solutions provider with customers based primarily in the UK. This provider has been in the IT sector for over 20 years and is currently focused on private/public cloud solutions and managed services for SMEs. Both their UK and Sofia teams are talented individuals who thrive well together and solve complex issues and implementations on a daily basis.

This is a full time position for a 2nd Line Support Engineer to accommodate their growth and existing team of engineers/technicians. Someone who is looking to relocate to Sofia, Bulgaria.

You will be working on a variety of hardware, software and application Incidents and Requests. Your daily tasks will include troubleshooting and solving problems, working on incidents, implementing changes and managing various remote systems primarily built with Microsoft and Office 365 technologies.

Responsibilities:
- Provide advice, guidance and assistance to customers
- Liaise with internal and external teams to ensure timely resolution to customer Incidents
- Assist in documentation creation
- Project work
- Troubleshooting utilising our existing toolset
- 3rd party liaisons, registering faults with vendors

Skills & Experience:
- Extensive experience in administrating Windows Server 2008 and later versions (installation, configuration, patching, troubleshooting)
- Networking knowledge (NAT, IPv4, VLAN, Routing, Switching)
- Experience in server virtualization (Hyper-V)
- Experience setting up and supporting Office 365
- Understanding of SIP and VoIP
- Ability to assess, interpret and apply known skills to resolve clients Incidents
- Fluent English Language
- Effective communication skills
- Ability to work with team members and business owners to define goals and strategies
- Ability to present ideas in business-friendly language

Competitive salary dependent on experience £40,000 Lev - £55,000 Lev

Working hours - 11AM to 7PM Sofia time

Health Care after completion of probationary period

Relaxed and friendly working environment

Possible remote working

Rare non-business hours commitments

Their offices are in Central Sofia, Bulgaria. Relocation to Sofia is a pre-requisite. They would love to hear from you. Please apply with your CV and salary requirements