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Back to jobs 2nd Line IT Support Engineer
  • Oldham, Greater Manchester
  • £24,000 to £28,000
  • (Permanent)
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2nd Line IT Support Engineer

This is a great opportunity for an ambitious and talented individual to join our IT Support company as a 2nd Line Engineer for Desktop, Server and VoIP support.

Covering the North West of England from our head office in Oldham, Greater Manchester, we provide support & consultancy to a varied client base, covering a wide range of industries.

This opportunity is for someone who has a solid understanding of Microsoft Desktop & Server Operating Systems and has the drive to excel in their field.

Ideally having 3 years or more experience working in a support environment with any field work advantageous as there will be a need to visit customers.

Personal Skills:

- Strong communication skills both verbally (telephone and client facing) and written
- Ability to be calm when under pressure
- Good troubleshooting ability and logical thinking for resolving problems
- A team player and be able to work without supervision
- Hold a full UK driving license
- Ideally have 5 GCSE Grades (C and above) or equivalent, including Maths and English
- Based within an easy commute of our Oldham office

Technical Skills:

- Microsoft Windows Server 2012 upwards
- Microsoft Windows 10
- Microsoft Office
- Knowledge of VoIP solutions, provisioning, SIP trunks, telephones, troubleshooting
- Active Directory and group policy setup and management
- Networking & switch knowledge including VLANS, network monitoring & troubleshooting
- Knowledge of TCP/IP, DNS & DHCP
- LAN & WAN communications including router & firewall configuration
- Microsoft Office 365 configuration, migration and management including share-point, one-drive, email
- VMWare and Hyper-V skills
- 3CX and VoIP knowledge advantageous

Training & career progression can be provided as well as a relaxed yet professional environment to work in, a varied client base, interesting projects and you'll be part of an amazing support team.

Please include a full and recent CV with all applications.