Technical Support Analyst (1st/2nd line) – Central London
Do you have a passion for all things I.T related? Are you keen to progress in the IT sector? Would you like to work with cloud technology? Do you have strong communication skills with a “can do” attitude? If so read on…
Due to growth, they have a new position for a technical support analyst to join the IT team. Full on-the-job training will be given to the right applicant and there are excellent opportunities to further your career in IT support within the company.
The successful person will have prior experience in a busy help desk environment
Key Job Duties:
- 1st point of call for all Support related issues
- Responding to support calls within strict SLAs and ensuring customer satisfaction
- Handling support calls and escalations from end users
- Building PCs and laptops
- Carrying out an initial troubleshooting report and resolving where possible or escalating to 3rd line where necessary
- Attending customer sites to resolve issues which cannot be handled remotely
- Preparing and configuring customer equipment as required
- Ensuring the smooth day-to-day running of infrastructure and performing maintenance as required
- Completing small projects as required, including researching and testing new products and technologies
Preferable Skills:
- Windows and MAC experience
- iPhone and Android experience
- Windows Server 2012/2016 administration and maintenance
- Active Directory and Group Policy
- Microsoft Exchange basic to intermediate knowledge
- Microsoft Office 365 knowledge, mainly Exchange, Sharepoint and Skype/Teams
- Microsoft Azure experience
- Microsoft Intune experience
- Configuration and management of routers, firewalls and switches and networking diagnostics and troubleshooting
- Hyper V administration
- Experience in a service desk environment and with a ticketing system
Industry certifications are desirable but not essential
Full UK driving license is preferable
You will be required to provide references, undergo a security and credit check