This Managed IT Specialist is on the lookout for an intelligent, technically-aware and customer-savvy 1st Line Support Engineer to join the team at their HQ in Telford!
Job title: 1st Line Support Engineer
Reporting to: 1st Line Team Leader
Location: Telford, TF1
Purpose of job: To work within a dynamic team supporting a state of the art technical infrastructure used for the delivery of managed solutions to their client base. You will be the face of the company, answering and resolving customer queries to a high standard.
Responsibilities:
- Working as part of a large team to meet targets and maintain service level agreements.
- Providing support and assistance to the 2nd and 3rd Line Teams.
- To liaise with and maintain a good working relationship with third party vendors to ensure the needs of the customer are met.
- Performing efficiently and effectively a range of administration tasks for the company. These include user creations and deletions within their user base, managing inbound emails to the Support mailbox and assigning calls to colleagues.
- Actively managing and maintaining a list of assigned calls including regularly updating calls, investigative work and keeping customers up to date.
Requirements:
- Ability to deal with customer queries effectively and maintain a high level of customer service.
- Excellent telephone & email manner, ability to communicate clearly and be understanding of customer queries.
- A professional attitude that manifests itself in the keen desire to rapidly learn and absorb new information, as well as provide excellent service delivery to customers and colleagues alike.
- Ideal experience includes experience with Windows Server 2003/08/12 admin & config, Active Directory admin, remote support of users in a virtual environment, Exchange 2010 admin, Supporting knowledge of MS Office products, remote printer troubleshooting.
How do I apply?: Please send an up-to-date copy of your latest CV.
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