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Back to jobs 1st Line Helpdesk / Support Hero
  • Northampton
  • £17,500 to £19,000
  • (Permanent)
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Sound like you? Do you have support technology powers?

Northampton based digital technology company seeks a 1st line helpdesk hero! Working with a small team of dedicated professionals delivering first class technical support by telephone for web technology including CMS, CRM, Apps, extranet and intranet products.

You need more than a job, you're looking for a career with a company who will invest in you and your skills. Put simply, to help you develop super IT support skills, starting within 1st line support.

A Day in the Life:
- Be first line for answering in-bound telephone calls and emails for our technical support department
- Identify calls and record them in the company CRM
- Provide resolution to common issues including lost passwords, logins or common functions
- Escalate tickets to 2nd and 3rd line

Your Checklist:
- You have strong telephone based customer service skills
- You make great decisions on the spot
- You are great at both listening and communicating
- You have good typing skills and ability to record information
- Pro at multitasking and effective time-management
- You love being rewarded for your hard work and skills

The Skill Set:
- Customer service, telephone based commercial experience.
- Competency with CMS and digital technology
- Knowledge of CRM, CMS intranets and extranets is an advantage
- Knowledge of HTML and CSS is an advantage
- Own transport, full drivers licence.

Apart from outstanding coffee and being close to a great pub and superb offices we can offer you a great starting role, a competitive starting salary and opportunity to work in a fast growing web technology company.

Let's change the support world for the better, be a 1st line support hero and send us your CV for consideration.

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